Billing, Cancellation & Refunds
Incomplete policy — not final. Operator identity, tax treatment and the final pre-contract/withdrawal implementation remain incomplete. Reviewed 8 October 2026.
Prices and what you buy
QR Relay Plus is advertised at €4.99 per month, renewing monthly until cancelled. It permits unlimited eligible QR opens across active rooms while your subscription entitlement is active. A Room Pass costs €1.99 once for its specified room only. It does not renew, extend the room’s expiry or cover other rooms. A host may end the room before its scheduled expiry.
Not yet confirmed: the sandbox catalog confirms these euro prices, but the deployed price bindings are redacted and Stripe Tax is pending. Verify final tax-inclusive totals before live launch. Review the total and recurring terms shown by Stripe Checkout before purchasing. No live payment mode is enabled by these pages.
Payment and access
Stripe processes payment. Access is granted by confirmed server-side payment/subscription processing, not merely by returning to a success page. Some payment methods take longer. If you paid but access has not appeared, contact support with the purchase reference; do not pay again simply to retry. Never email full card details. A cancelled checkout does not itself create an entitlement.
Renewal and cancellation
Plus renews automatically each month until cancelled. Use Manage Plus Subscription in your account to open Stripe’s billing portal and cancel future renewal. Check the effective cancellation date and confirmation displayed there. If the portal is unavailable, email qrrelay@gmail.com for help. Deleting browser data, logging out or requesting account deletion does not itself cancel a Stripe subscription.
Not yet confirmed: sandbox cancellation is configured for the end of the billing period, without proration. Confirm this configuration for any future live rollout.
Under the verified sandbox configuration, cancelling renewal preserves eligible Plus access until the current period ends. Access does not continue indefinitely: overdue, unpaid or cancelled subscription states do not qualify for Plus under the application’s rules. Failed-payment retry and notification settings have not been verified. Check the portal confirmation for your effective cancellation date.
Withdrawal and statutory rights
Consumers generally have a 14-day withdrawal period for a service purchased online, subject to applicable rules and exceptions. Request withdrawal by emailing support with a clear statement that you wish to withdraw, your account email, purchase date and reference. No special form is required. You can write: “I wish to withdraw from my QR Relay purchase dated [date], reference [reference].”
Starting a service during that period, proportional charges for performance, and any loss of withdrawal rights require the relevant legal conditions to be met. Buying access, using a QR code or accepting these terms alone must not be treated as an automatic waiver. Statutory rights for services that are faulty, not as described or not supplied remain unaffected.
Not yet confirmed: confirm the service’s legal classification, pre-contract information, express-request/acknowledgement collection and confirmation process before live payments. This update does not implement or claim a waiver.
Voluntary refunds
Voluntary refund requests are reviewed case by case, in addition to your statutory rights. A discretionary review never replaces or limits a refund or other remedy you are legally entitled to receive. No automatic refund or blanket no-refunds rule applies.
Request withdrawal or a refund by email. A clear statement is sufficient; using this link or any particular form is optional. We will distinguish withdrawal, a service problem and a discretionary request, explain the decision, and identify any additional information genuinely needed.
Refund requests and problems
Contact support if a duplicate charge occurs, payment is taken but access is missing, a host ends a purchased room unexpectedly, or the service does not work as described. Include the account email and purchase reference, a short description and relevant dates. We will investigate and apply the remedies required by law, which may include bringing the service into conformity, a price reduction or a refund. Room expiry does not remove statutory rights.
Cancellation of future renewal and refund of an earlier payment are different requests. Operator details are tracked in the operator checklist. Any refund due will be handled within applicable legal deadlines and according to the applicable legal requirements. The operational refund method has not yet been confirmed. Not yet confirmed: operational response targets and the final refund execution procedure remain to be confirmed.